Peb offers free standard delivery on orders above 150 Eur. Please note that free shipping will be applied to your order at checkout.
Shipping cost and delivery time
|Italy||free||2-4 business days|
|Europe||15||2-6 business days|
|Worldwide||20||5-10 business days|
Kindly note that shipment to rural address can result in longer delivery times.
All orders are fully traceable on UPS / SDA (Italy only) website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability.
We are unable to deliver to post office boxes. Undelivered packages will be returned to our warehouse.
Taxes and duties
All orders are shipped on a DDU (Delivery Duty Unpaid) basis, meaning your order may be subject to local taxes and/or import duties, which are levied by your local customs authority. Product prices are displayed including Italian VAT where it is applicable and exclusive of all other taxes and duties. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the destination country.
All returns must be authorized by P E B before sending merchandise back.
Simply contact us to request a return authorization within 14 days of the order’s delivery date.
No right of withdrawal is recognized for items that price is less than € 50.
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of P E B.
To request your return, we require a receipt or proof of purchase.
Original shipping fees are not refundable.
Returns should be shipped with a service that provides a tracking number and insurance, as we are not responsible for delayed or lost packages.
You will be responsible for paying for your own shipping costs for returning your item.
The items must be returned accompanied by the return form that you can download here.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, the balance will be refunded to your credit card or original method of payment within certain amount of days of the reception of the item at the P E B warehouse.
All returned merchandise should be declared as a “Return of Italian Merchandise” on the customs declaration; without this the return may not be successful or may incur additional fees.
Purchased items are exchangeable into a different size. All exchanges are based on stock availability. Sale items are non-exchangeable but can be returned for a full refund.
Our policy above applies during the sales period with the exception that P E B will not allow exchanges.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If items are classified as faulty, were received damaged or have manufacturing fault that occurred within a 2 months time frame after purchase, please contact us immediately.
RETURNING YOUR PURCHASE
- Describe the reason for your return in a e-mail to firstname.lastname@example.org and request a Return Authorization Code.
- Place the item(s) in the original shipping box.
- Print out the return form you can download here.
- Fill out the returns form and include it in the box.
- Close the box and tape it securely.
- Label the box:
Via Ferraris 2/B
21052 Busto Arsizio (VA), Italy